Denplan Advantage

We’ve partnered with Ascenti, a trusted third-party provider. This means that when patients take out a Denplan payment plan, they will have access to a nationwide network of physiotherapists at a discounted rate.

Patients can access discounted physiotherapy sessions at a choice of over 300 clinics nationwide.

This service enables people to make headway after illness and injury, step back into work after accidents, or simply stay active and keep moving forward in their daily lives.

Patients can book in-person physiotherapy sessions with Ascenti at a discounted rate of £46 per session for London clinics, and £42.50 per session for the rest of the UK.

Once a course of treatment has started with Ascenti, patients will also have access to the 'Ascenti Physio’ app for 12 months, which will continue to support recovery.

The link to the face-to-face physiotherapy service can be found via MyDenplan. Simply click on the ‘Discounted physio appointments’ tile, and you’ll be taken directly to the booking site to schedule an appointment.

The discounts are currently only available for payers and patients of Denplan who are over the age of 16 and registered on a Denplan plan.

We've teamed up with Scan.com who are a trusted third-party provider. Scan.com are a leading network of private medical imaging services, giving patients speedy and discounted access to private MRI, CT, X-ray, and Ultrasound scans.

Scans booked through Scan.com are discounted for those who take out a Denplan payment plan, and a discount will be shown before payment is made.

If patients are over the age of 18, they can access the service through MyDenplan. To get started, they just need to click on the tile for ‘Access to discounted scans and screening’.

A key benefit of discounted self-referred scanning is that patients don't need a GP referral to book a scan. Instead, included in the cost of the scan is a pre- and post-scan consultation call with a clinician.

Once a patient has booked and made payment for a scan, a clinician will contact them and ask for all of the relevant information they need to compile a referral on their behalf, which is then passed on to their chosen scanning site.

Once a patient has had a scan, their radiologist’s report will be emailed to them in PDF format, usually within 7 working days.

Digital copies of their images are also available as required for onward care. The method for accessing the images differs depending on their chosen scanning site.

Some sites use IEP (Image Exchange Portal), while others require an image request form to be completed. Patients are advised to refer to their results email for further information.

• A pre-scan consultation telephone call from one of Scan.com's medical team

• A written referral by the Scan.com medical team, using the information from the telephone consultation

• A scan at a chosen scanning centre

• Results in a written report

• Access to copies of scan images, which are downloadable, as required

• A post-scan consultation with one of Scan.com's medical team, if there are any adverse findings in the scan

An MRI scan on a single body part typically can take between 10–30 minutes.

More complex scans can last up to 90 minutes. These time frames can vary, and your radiographer will let a patient know the estimated duration of their scan before the procedure starts.

Visit Scan.com's MRI services page for more information on how MRI scans work.

Yes, they do offer cancellations and refunds. For more information, visit Scan.com's terms and conditions.

We’ve partnered with EyeMed, a trusted third-party provider, to give patients access to discounted optical services. EyeMed believes in an outstanding member experience focused on choice, convenience, and savings.

As long as the patient visits an optician within the EyeMed network and informs them that they are a Denplan member by showing their discount code, they can receive savings on prescription frames and lenses. Contact lenses aren't included in the deal.

EyeMed has a network of over 1,200 stores across the UK, including Vision Express, David Clulow and many more. Patients can use this link to enter their postcode and view the stores nearest to them:

https://simplyhealth.eyemed.uk/locate-an-optician/

To access their discount, simply log in to MyDenplan, and look under the tile ‘Access to discounted prescription glasses’ to find the discount code.

No problem, we’re here to help. Patients can get in touch with our contact team by visiting this page.

HealthHero has been clinically chosen by Simplyhealth to provide this service and together we work to deliver a trusted service to our customers.

HealthHero is the largest digital-first healthcare provider in Europe, supporting 35 million people. Their video service allows patients to speak face-to-face to a GP, Advanced Nurse Practitioner, and Women’s Health GP from the comfort of their own home or anywhere that is convenient.

Consultations are provided by HealthHero - https://www.healthhero.com

By booking a consultation, patients are agreeing to HealthHero’s terms and conditions and consenting to data being collected and shared for legitimate purposes as detailed in HealthHero’s privacy policy.

The services are:

• Standard GP consultation - £49.99

• Standard Advanced Nurse Practitioner consultation - £39.99

• Women’s Health GP consultation - £52.99

Telephone and video consultations are available between 8am and 10pm, 7 days a week.

Yes. Where possible, they will always try to accommodate a patient’s preference to speak to a male or female doctor. There is an option to select a preference when booking.

Anything you would ask your own GP or Advanced Nurse Practitioner, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.

If it is clinically appropriate and if the service is available to a patient, the clinician can issue a private fit note. HealthHero does not charge for issuing private fit notes, but the patient will need to check with their employer to confirm that they will accept one. Private fit notes cannot be used to access state-funded sick pay or benefits, and the fit note will be for a maximum of two weeks.

For acute problems that the patient is consulting about, the clinician may, at their discretion, issue a fit note for up to 14 days from the date of the consultation (in exceptional cases up to 21 days).

They cannot issue extensions of fit notes, whether these were initiated by a HealthHero clinician or any other clinician.

The patient will need to make sure they are available at the time of their appointment,  and will receive a text and email reminder 10 minutes before, just in case they lose track of time.

The patient will need to explain their symptoms and/or condition with the doctor, and will need to make sure they are in a suitable environment, and where both the patient and the doctor can hear.

Many customers receive the advice, reassurance and, where appropriate, diagnosis they need from the GP or Advanced Nurse Practitioner. The clinician can assist with most questions the patient may want to ask, but there may be some cases where the patient may have to see their own NHS GP or Advanced Nurse Practitioner due to the limitations of a virtual service.

This service must not be used for emergencies or urgent conditions as this may delay necessary treatment.

If a patient is in an emergency or life-threatening situation, they should contact their local emergency services immediately. Especially if someone:

• has difficulty or is not breathing

• someone is having a heart attack or stroke

• has severe chest pain

• has severe abdominal pain

• has severe bleeding and it can’t be stopped

• has lost consciousness

• is in an acute confused state and/or is having fits which aren’t stopping.

  
  

A patient may still need to see their own GP or contact the emergency services if the clinician they speak with feels it is necessary.

Where the clinician believes it is clinically appropriate, they can issue private prescriptions. The medication can either be collected from a nominated pharmacy or delivered to a nominated address. Since these are private prescriptions, the pharmacy will charge for the medication.

For delivery, there is a charge for postage and packaging. The online pharmacy will contact the patient directly to take payment. They cannot issue prescriptions if the consultation is conducted using the translation service.

In line with clinical best practice guidelines for remote prescribing, our clinicians are unable to issue long-term, repeat medication. Should a patient require repeat prescription medication, it is in the patient's best interests to be seen by their regular GP.

The clinician can offer advice on medication the patient is taking and may be able to offer short-course medication depending on the symptoms presented.

Current exemptions will not apply. If a patient requires a prescription following a medical consultation, they will be required to pay for the prescription medicine.

HealthHero will share notes with patients directly following their consultation, but only upon request.

HealthHero are able to share notes with a patient’s current NHS GP, if consent is provided, and the notes will be sent via email. The GP is sent a secure link to access the notes and update their system.

Once these documents have been sent via the NHS secure emails system, HealthHero have no control over whether the documents reach the surgery, or if this is processed correctly by the surgery, once the document arrives. It is best to for a patient to contact their NHS GP surgery for any updates.

All patient data and records are stored on a patient management system, in a secure data centre which is only accessible with multi-factor authentication by authorised personnel.

Patient confidentiality is very important. All records remain confidential.